Traveling by train in Italy means always traveling with carry-on luggage. You’ll carry on board everything you have with you. It’s your responsibility to bring your bags on board and stow them properly, which is a great incentive to packing light. There’s no fee to bring luggage on the train.
The on-board luggage storage options differ depending on the type of train. On the newer high-speed trains, there are storage areas at one end of each train car, often across from the bathroom, which are available for anyone in that car to use for their larger bags.
On the older trains, the only real storage areas are overhead shelves above the seats. Sometimes there is room to stow medium or small bags in the space created when two seats are situated back-to-back. Smaller bags, such as backpacks, purses, and briefcases can be slid underneath the seat.
Trenitalia isn’t responsible for lost bags, so it’s your responsibility to keep an eye on luggage even if it’s stowed at the end of the train car. There is, however, insurance against bag theft that applies to most Trenitalia passengers. If a bag is taken from the storage compartment at the end of the car of a Frecce or InterCity train, the insurance maximum is €300 for a single bag and €600 per customer. The maximum for other trains are lower, and the rules for filing an insurance claim are strict.
There are porters at some stations that can be hired to help passengers with luggage. Porters can be hired at Roma Termini, Milano Centrale, Bologna Centrale, and Firenze SMN. You must book this service in advance by phone, and the cost of the service is €5 which is paid directly to the porter.
There is a door-to-door option for sending your bags from point to point rather than carrying it with you. It’s called Bagaglio Facile, and the costs start at €20 for the first bag and €15 for the second. It’s available to all travelers on Frecce trains, or anyone who has a CartaFreccia card.
Bagaglio Facile is only available Monday to Friday for most stations, although it operates on weekends in the cities of Milan, Rome, Florence, Venice, Turin, Bologna, Naples, Salerno, and Bari. Arrangements for Bagaglio Facile must be made by phone at least 24 hours in advance of your departure time.
If you’re stopping midway on your journey and want to do some sightseeing before your next train departs, many stations offer some kind of luggage storage service. Luggage lockers are no longer the norm for security reasons, but there are often offices with staff where you can leave your bags for a period of time for a fee.
Regardless of age, gender and how well you know them, when you meet someone you greet them with two kisses, one on each cheek. Italians are very affectionate people and aren’t afraid to burst your personal space bubble to say hello. Two kisses are the common greeting in Italy and anything less will just look awkward
2. Don’t order a cappuccino after 11 AM
Cappuccino is strictly a breakfast drink. If you order one anytime after 11 AM, especially with a meal, people will think you’re either weird or had a huge night out and only just woke up.
3. Enjoy a mid-afternoon “riposino”
Foreigners often complain about shops closing at lunch break. Unfortunately, that is the reality of things in Italy, especially in summer. The stifling noon heat makes everybody hide from the sun during the hottest hours of the day. Take a “riposino” (a nap) and try again after 4pm, you will have better chances of finding open shops.
4. Don’t put ketchup on pasta or pizza
Every time you ask for ketchup in a restaurant you break an Italian chef’s heart. Ketchup is totally acceptable on a burger or fries, but if you put it on pasta or a pizza you will stand out like a sore thumb in Italy and earn yourself some disapproving nods from the people at nearby tables.
5. Start your day with a sweet breakfast
The classic Italian breakfast is a sweet pastry of some sort, a coffee or cappuccino and occasionally orange juice. Most hotels and restaurants won’t even serve a cooked savoury breakfast. So, embrace the start of your new Italian day by heading to the closest bar and ordering “un caffé” to drink at the counter with your croissant and orange juice.
6. Dress up
This isn’t just a stereotype, Italians like to dress well. Despite some Italians being casual, the majority are well dressed. So, on your next trip to Italy show off that new dress or pair of sunglasses and you will blend right in with the fashionable locals, especially in Milan.
7. Don’t visit in summer
Summer is the worst time to visit Italy and when a lot of Italians leave the country. With the school holidays and nice weather, tourists from all around the world flock to Italy, making all the prices skyrocket. If you’re visiting a city like Rome or Milan, the Italian heat combined with the crowds will make it a particularly unpleasant experience. Instead, try to visit in spring or autumn, when the weather is still mild, the prices cheaper and places not as overcrowded. Early June is ideal, when the days are still long and the prospect of the upcoming summer puts everyone in a good mood.
8. Don’t stand in lines
Italians have a special way of queuing, they try to avoid it where possible. You will find there are informal queues everywhere you go – whether you’re buying a ticket at the cinema, ordering food at McDonalds, or waiting to board a plane. Lines resemble more of a mob instead of an orderly line. This is normal in Italy and you have to learn to make the most of it if you don’t want the worst seat on the plane. Wiggle your way to the front and stand with the attitude as if that is your rightful spot in the queue. People will rarely challenge you, mostly because to be at the front with you they probably also cut the queue.
9. Embrace the “aperitivo” way of life
In case you didn’t know already, Italians love food. Since three meals a day aren’t enough for us to properly enjoy all our tasty cuisine, we decided to add a meal between lunch and dinner; the glorious “aperitivo”. Intended as a pre-dinner this can often turn into a full-on dinner depending on where you are. If you sit down for an aperitivo between 5pm and 8pm, most bars will bring you crisps, pizzas and all sorts of snacks and nibbles with your Aperol Spritz (the aperitivo drink by definition). A lot of places have evolved into the “aperi-cena” where with 10 EUR you can get a drink and an all you can eat buffet. Aperitivo is usually the most common type of social hangout and if you want to really blend in in Italy, consider trying one out.
10. Stop and talk to people
In Italy, no one is in a rush. Regardless of what commitments you may have, if you bump into someone you know in the middle of the street, you stop for a chat. Yes, you might be late for your restaurant reservation, but chatting with the locals is important to better understanding the local way of life and generally people run late anyway. Be polite when someone says hello and remember the phrase “buona giornata” which means “have a good day” when you say bye.
11. Drink only water, wine or beer with meals
Both at home or in restaurants the most common drinks will always be water, beer or wine. Most restaurants don’t serve cocktails. Children can drink sodas with meals but adults should steer clear as it’s perceived to cover up the taste of the food whereas water will allow you to properly enjoy your meal.
12. Do things later
Everything happens later in Italy. You wake up later, have lunch and dinner later, and go to bed later. If you ask your new Italian friends to have dinner any earlier than 7 PM they will look at you in horror.
13. Speak with your hands
Once again, this isn’t just a stereotype. Italians gesture a lot while talking, we don’t even realize we’re doing it. We find it adds to the conversation, especially if you’re explaining directions. Give it a go, next time you talk to someone in Italy, throw in some hand gestures for good measure – it will make you easier to understand!
14. Have your coffee at the counter
In Italy, if you order a coffee at the counter you will never pay more than 1 EUR, 1.50 at most. However, if you sit down at a table they can charge you as much as they want because of cost of service to bring it to you. In prime tourist spots such as Piazza Duomo in Milan or Piazza San Marco in Venice this can be even more than 5 EUR. Be like the Italians and save yourself some cash by having your coffee on the go at the counter. You can order it by saying “un caffè per favore”.